1. Information We Collect
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us.
- Account Info: Name, email, phone number, and password.
- Verification Info: Government ID, date of birth, and photo (for hosts/guests verification).
- Payment Info: Bank account or credit card details (processed securely by our payment partners).
2. How We Use Data
We use the information we collect to provide, maintain, and improve our services, such as to:
- Facilitate payments and bookings.
- Verify your identity and prevent fraud.
- Send receipts, updates, and security alerts.
- Provide customer support and respond to your requests.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, change, or damage. All payment data is encrypted using SSL technology.
5. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access: The right to access the data we hold about you.
- Correction: The right to correct inaccurate data.
- Deletion: The right to ask us to delete your data (subject to legal retention periods).
7. Contact Us
Have privacy concerns?
If you have any questions about this Privacy Policy, please contact our Data Protection Officer.
privacy@soooper.com