Cancellation Policies
Hosts select one of the following policies for their listings. You can see the specific policy on the booking page before you pay.
Flexible
Free cancellation until 24 hours before check-in.
Best for travelers with uncertain plans.
Full Refund
Cancel at least 24 hours before check-in
No Refund
Cancel less than 24 hours before check-in
Moderate
Full refund 5 days prior to arrival.
A balance between flexibility and commitment.
Full Refund
Cancel 5 days before check-in
50% Refund
Cancel after that, minus the first night
Strict
Free cancellation for 48 hours after booking.
For hosts with high demand properties.
Full Refund
Cancel within 48 hours of booking
50% Refund
Cancel at least 7 days before check-in
No Refund
Cancel less than 7 days before check-in
Extenuating Circumstances Policy
We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Below is a list of circumstances covered by our policy:
- Changes to government travel requirements (e.g. visa issues).
- Declared emergencies and epidemics.
- Government travel restrictions.
- Military actions and other hostilities.
- Natural disasters.
Refund Processing Times
We send refunds immediately upon cancellation. However, the time it takes for the funds to arrive in your account depends on your payment method.
Credit Card
5-15 business days
PayPal
Within 24 hours
Bank Transfer
5-7 business days